Did you know? We guarantee that our products will be free from defect and work as promised. Read more on our Return & Refund Policy.
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Refund Policy
1: WARRANTY
We offer a 6 month warranty on the following machines, as per the manufacturers warranty:
Sewing machines
Embroidery machines
Overlocker machines
Electric rotary cutters
All other products are covered by a 1 year warranty.
2: RETURNS
To request a return, please email sales@zaptor.co.zaso that we can get the process started.
2.1: DEFECTIVE PRODUCTS
For consumable products that may be defective, we will need a status report or a photo showing the error message/fault.
Remaining life
Replacement/Credit or Refund
0 – 80%
We will credit you for the remaining life of the cartridge against your next purchase or offer a refund for the remaining life.
80 – 100%
We will replace the item with a brand-new productoroffer you a full refund for the original product value.
For warranty claims on machines, should we not be able to complete the repair in-house, we will send it back to the manufacturer for repair.
Defects due to user error are not covered under warranty.
2.1.1: Refunds
We offer refunds for the first 6 months of the warranty period, thereafter, we will only be able to pass on a credit towards your next order. Delivery fees are non-refundable. Refunds will be processed within 7 days or receiving your products back or confirming that the products are faulty.
2.1.2: Replacements
We offer replacements within the product warranty period. We do not charge courier fees for replacing any defective products if your order was delivered by us. If you collected your order from us, you will need to bring in the defective product to us for the exchange.
2.2: UNWANTED PRODUCTS
This section relates to unopened, unused products that you would like to return for a refund or exchange. We cannot refund opened, non-faulty products. This does not apply to faulty or incorrectly supplied products.
2.2.1: Refunds
We offer a refund for orders within 14 days of the delivery for consumable products and 7 days for all other products. Delivery fees are non-refundable. A handling fee of 10% will be charged against your refund.
2.2.2: Exchanges
We offer exchanges for a different product within 14 days of the delivery for consumable products and 7 days for all other products. The original delivery fee is non-refundable. You will be liable to pay for the delivery cost of the replacement product. A 10% handling fee will be applied if we can't return the product to our supplier.
3: SHIPPING
All returns are addressed to 18 Stride Road, Pinelands, Pinetown, 3610.
Any items returned must be securely packed into a single box if possible, of smallest size to prevent any damage to the returned product.
